Analytics Dashboard

The Analytics dashboard shows how one agent is performing — how many people are chatting, how they feel, and when they’re most active. Select your agent and click Analytics in the sidebar.

This dashboard is per agent. For activity rolled up across your whole organization, see the Usage page.

The agent analytics dashboard with KPI cards and charts

Key metrics

At the top you’ll see three summary cards:

Metric	What it tells you
Total messages	The total number of messages in the selected date range.
Avg session length	How long a typical conversation lasts, shown as minutes and seconds (e.g. “4m 12s”).
Avg conversation turns	How many back-and-forth exchanges happen in a typical conversation. More turns usually means deeper engagement.

Charts

Chart	What it shows
Messages per day	A bar chart of message volume over time — useful for spotting trends after a launch or on weekends.
Sentiment distribution	How visitors feel, split into Positive, Neutral, and Negative.
Activity by time	A heatmap of when visitors are active, by hour of day and day of week — your peak hours at a glance.
Location heatmap	A world map shading countries by message volume, so you can see where your audience is.

If the activity heatmap shows heavy traffic outside business hours, that’s a great sign — your agent is covering conversations your team couldn’t handle manually.

Date range

Use the filter at the top to focus on a period. Pick a preset — Last 7 days, 14 days, 30 days, or 3 months — or set a custom from and to date. Every metric and chart updates to match.

Next: Track outcomes

Measure leads, bookings, and other results from conversations.

Getting Started

Build Your Agent

Knowledge Base

Deploy Your Agent

Conversations

Analytics & Outcomes

Tools & Integrations

Team & Organization

Billing

Account

Analytics Dashboard

Key metrics

Charts

Date range

Next: Track outcomes

​Key metrics

​Charts

​Date range

Next: Track outcomes

Key metrics

Charts

Date range