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Sometimes the fastest way to add knowledge is to paste it in directly. Use the text input option when you have content from emails, chat logs, internal notes, or anywhere else that isn’t in a file or on a website.

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How to Add Text

1

Open your Knowledge Base

Select your agent and click Knowledge Base in the sidebar.
2

Choose Add Text

Select the manual text entry option.
3

Paste or type your content

Enter your content in the text field. A live token count shows how much you’re adding. You can use Markdown formatting for better structure.
4

Save

Click save and ConvoTool processes the text for your agent.

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When to Use Text Entry

  • Quick additions — Add a new policy or announcement without creating a whole document.
  • Content from other sources — Paste from emails, Slack messages, or internal wikis.
  • Custom instructions — Add specific guidelines or responses you want your agent to follow.
  • Corrections — Quickly add clarifications for topics your agent isn’t handling well.
You can add multiple text entries. Each one becomes a separate knowledge source that you can manage independently.

Next: Q&A Pairs

Create structured question-and-answer pairs for precise responses.