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Outcomes measure what matters: did a conversation capture a lead, book a meeting, escalate to a human, or run a tool action? The Outcomes page turns conversations into a list of results you can follow up on. Select your agent and click Outcomes in the sidebar.
The Outcomes table showing recorded results

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What gets recorded

Your agent records an outcome when a conversation meets one of the outcome conditions you defined. Each outcome is one of these types:

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The outcomes table

Each row shows: Click View details on any row to open a panel with the full overview (type, status, priority, source, date, and conversation ID) and all the data captured from the conversation.

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Why outcomes matter

Outcomes connect conversations to real business results, so you can answer questions like:
  • How many leads did my agent capture this month?
  • What share of conversations end in a booking?
  • Is the agent converting better over time?
Use outcomes to make the case for your agent’s ROI — share the numbers with your team to show the value of automated conversations.

Next: Connect tools

Let your agent take actions that show up as outcomes.