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Connect your agent to Slack and it will respond in direct messages and in any channel where the bot is invited and @mentioned.
The Slack connection screen in ConvoTool

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Connect Slack

1

Open the Connect page

Select your agent, click Connect in the sidebar, and find Slack in the Messaging section.
2

Review the access ConvoTool requests

Click Connect. ConvoTool shows the Slack permissions it will request before redirecting you.
3

Authorize in Slack

You’re taken to Slack to pick a workspace and approve the installation. After approving, you’re returned to ConvoTool.
4

Invite the bot to channels

The agent already handles DMs. To have it answer in a channel, invite the bot to that channel in Slack and @mention it.

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Permissions ConvoTool requests

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After connecting

The Slack card shows the connected workspace name. The agent now replies to:
  • Direct messages sent to the bot
  • Messages in channels where the bot is invited and @mentioned
Each Slack workspace can be linked to one agent. If the workspace is already connected to another agent, ConvoTool prompts you to Replace and connect.
To stop the agent on Slack, click Disconnect on the Slack card and confirm.

Next: WhatsApp Business

Connect your agent to WhatsApp through Meta.