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The Playground is where you change your agent and try it out before customers ever see it. You edit a draft, chat with it to test your changes, and publish when you’re happy — all without affecting the live agent. Select your agent and click Playground in the sidebar.
The Playground with the config editor on the left and the chat panel on the right

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How it works

The Playground has two halves:
  • Config editor (left) — edit the draft’s Behavior, Goal & outcomes, and Tools, the same settings you’d find in Agent settings. A badge marks how many changes differ from the live agent.
  • Chat panel (right) — talk to the draft like a customer would and watch it respond in real time.
A typical loop:
1

Edit a draft

Change the model, prompt, tools, or goals in the config editor. Your edits live in a draft, not on the live agent.
2

Test in chat

Send real questions and see how the draft answers. Inspect traces and cost to understand each response.
3

Compare (optional)

Use compare mode to run the draft side by side with another draft or the live agent.
4

Publish

When the draft is right, publish it to make it live. Every publish is saved to version history.

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Explore the Playground

Drafts

Create, switch, and publish draft configurations.

Compare mode

Test two versions side by side with one shared message box.

Versions & rollback

Review published versions and roll back when needed.

Trace & debug

See tool calls, retrieved context, and per-session cost.
Playground chats are test sessions for trying out a draft — they’re separate from the real conversations your customers have, which appear in the inbox.